Issue Management

The Purpose of this page is to show what to do if an issue occurs in installing the model and share debugging options in installing the model obtained from our model testers.

Issue Reporting

If you encounter any issue in installing the software or in deploying the model please report it (issue report).

Most common issues and how to debug

1. Unable to install the software due to version issues

We have successfully tested the Conda installation of the DDGWizard application on Ubuntu 18.04, Rocky Linux 8.8, and CentOS 7.0.

2. Unable to run DDGWizard on Windows

DDGWizard is not supported on Windows, and it will fail to create the Conda environment under the Windows system. Please run the installation on supported Linux systems, such as Ubuntu 18.04, Rocky Linux 8.8, and CentOS 7.0.

3. Old GCC or conda

The GCC version is less than 4.8.5, or Conda version is less than 23.0. You can update GCC via your package manager (e.g., running the command line “sudo apt install gcc” under Ubuntu systems). You can update Conda by running the command line “conda update conda”.

4. Not sitting the proper configuration for the conda in the installation

The prefix field in the Environment.yml file may not have been set to the correct path of the user’s Conda envs directory. Please edit the prefix field in the Environment.yml file to match the absolute path to the Conda envs directory on your machine. If you don’t know the exact path of envs directory, please use the command line conda info --envs.